We’re here to help. If you can’t find what you’re looking for below, please feel free to contact us.
Brand
What is Yamazaki Home?
Inspired by “small-space living” in Japan, Yamazaki creates truly unique, ultramodern products that are mindfully designed to make incremental improvements throughout the home and elevate quality of life.
Yamazaki. Home, simplified.
Where do we come from?
A household name in Japan, Yamazaki started as a small, family-run ironing board manufacturer over a century ago. As the needs of our customers evolved, so did we.
Today, we sell thousands of products which run the gamut from elegant leaning ladders to sleek steel bread boxes. And every year, our in-house team designs a hundred more—providing unique, innovative solutions tailored to the way we live.
We are universally recognized for bringing simplicity, quality, and intelligent, considered design to everyday items.
In addition to our main headquarters in Japan, we currently have offices in Brooklyn, New York and Düsseldorf, Germany.
Are you affiliated with the whiskey or flatware company?
We are not affiliated with either the whiskey or flatware brands.
“Yamazaki” just happens to be a common surname in Japan.
Does Yamazaki Home offer installment plans?
We have partnered with Afterpay to offer an interest-free installment option at checkout.
Pay for your order in four payments every 2 weeks. Your order will be shipped now. No interest, no additional fees, when you pay on time*.
*You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify. Late fees may apply. Loans to California residents made or arranged pursuant to a California Finance Lenders Law license.
Shipping + Delivery
Where does Yamazaki Home ship to?
Our U.S. store offers shipping within the contiguous United States. Unfortunately, we do not offer international shipping at this time.
Customers in Europe can purchase from our EU store.
Customers in Canada can purchase from our Canada store (EN, FR).
Additionally, Yamazaki Home does not support shipping to the following locations:
• Alaska
• Hawaii
• Minor U.S. outlying islands.
Where does Yamazaki Home ship from?
Our warehluse is located in Reno, Nevada.
How long will it take to ship my item(s)?
Most orders will ship within two business days.
How much is shipping?
$12 flat-rate shipping on orders between $0.01 and $159.99 throughout the contiguous United States.
Free shipping on orders shipping throughout the contiguous U.S. where the product value exceeds $160.
Please note that the original shipping charges are non-refundable.
Which carriers do you use?
We ship using Fedex which may in some instances deliver through USPS.
We are unable to accept requests for specific carriers at this time.
Can you ship to P.O. Boxes or APO/FPO addresses?-
Unfortunately, we cannot ship to P.O. Boxes or APO/FPO addresses.
Listing one of these addresses may result in delivery delays as we will have to confirm an alternate address.
Expedited shipping?
Unfortunately, we do not offer expedited shipping at this time.
Payment
What payment methods does Yamazaki Home accept?
We accept the following forms of payment:
• American Express
• Discover
• MasterCard
• Visa
• Afterpay (installments)
• Amazon Pay
• PayPal
• Shop Pay
• Google Pay
• Apple Pay
• Meta Pay
We are unable to accept payment over the phone or through cash.
Orders
Where is my order?-
You can track your order anytime through your Account page.
Additionally, once your order ships, you will receive an email containing your tracking number which you can track online via the carrier.
Please check spam folders for correspondences from us regarding order updates.
Where can I find my order number?-
Your order number can be found on your shipping confirmation email. If you’ve created an account on our website, you can find it there as well.
If you’re still having trouble locating your order number, Contact Us with the email address used to place the order and/or the shipping address and we’d be happy to help you out.
Can I cancel or change my order once it’s been placed?-
If you wish to cancel or modify your order, please reach out directly via our contact form at the bottom of this page.
Order cancellations cannot be guaranteed as we pack and ship your item(s) as quickly as possible.
What if my items arrive damaged?-
Please reach out to us using the contact us form at the bottom of this page.
Provide your order number, item name or number, and a photo of the damaged item.
It will help if you state whether you would like a replacement product or a refund. We will issue replacements as soon as possible.
What if my item is defective?-
A considerably low percentage of our items arrive defective. If this is the case with your product, we will certainly replace it!
In many cases, however, it can be resolved with a quick fix during assembly. Please see the following page where many common assembly issues are clarified.
If this doesn’t solve your problem, our team is happy to assist you in identifying and resolving any issues.
Please reach out using our Contact Us form if you are having difficulty assembling your product.
What if my package says delivered but I did not receive it?-
If your tracking number shows as delivered, please allow 24–48 hours for the package to arrive.
Carriers often mark packages as delivered early. If after a few days the package still has not arrived, we will certainly work to resolve the issue.
What if an item is missing, or if something I didn’t order arrived?-
If something was missing from your order, or you received something other than what you ordered, please reach out to us using our Contact Us form with your order number and details of incorrect items, and we will be happy to assist.
Replacement Parts
Do you sell replacement parts?-
Replacement parts for select products can be found here.
What if a part arrived damaged or missing?-
If your order arrived with a damaged or missing part, there are instances where we can ship out just that part, free of charge, instead of shipping out an entirely new product.
Please provide as much detail as possible when submitting your request using our Contact Us form.
• Item name (or a link)
• Color
• Part number(s)
• Quantities required
• Where was the item purchased?
• When was it ordered?
• Shipping address
As much as possible, we will honor replacement part requests from other retailers.
If the part is unavailable and more action is required, we may need to request that you reach out directly to the retailer.
Returns + Exchanges
What is your returns policy?
All items must be returned in original condition, in the original packaging within 30 days of your order being delivered.
A $5.99 shipping fee will apply to all returns.
• Final sale items are not eligible for returns.
• Gift cards are not returnable or refundable.
• Original shipping charges are non-refundable.
Please visit our Returns Portal to initiate your return.
We will refund your original form of payment within 2-4 business days of receiving your return.
Please do not initiate a return request for the following reasons:
• Damage claims
• Defective products
• Wrong items received
Instead, Contact Us in the above cases.
What is your exchange policy?
Exchanges are initiated through our Returns Portal.
You may choose to exchange products for different colors of the same product when generating the return label.
Please note that the second shipment will be subjected to our standard shipping rules.
How can I submit a return request?-
Please do not submit returns for the following reasons:
• Damage claims
• Defective products
• Wrong items received
If your return request is outside of these reasons, please submit a request through our Returns Portal.